IT and Administrative Specialist

Description du poste

The IT and Administrative Specialist plays a critical role in ensuring the reliability, performance, and seamless operation of our day-to-day technology environment and related administrative activities. This role is strictly aligned to support and elevate the Striving For All digital platforms and Striving For All infrastructure. Core Responsibilities & Activities: - Internet and Network Support: Monitor internet connectivity and troubleshoot service interruptions. Support basic Wi-Fi, router, modem, switch, and local network issues while coordinating with internet service providers during outages. - Camera Systems & Security Technology: Monitor the operational status of CCTV and camera systems, ensuring continuous recording and secure, authorized access. Coordinate maintenance or repairs with service providers. - IT Equipment Support: Provide first-line support, setup, and maintenance for computers, printers, projectors, screens, and mobile devices. Troubleshoot hardware, software, and peripheral issues, escalating advanced problems when necessary. - User Accounts & Access Management: Manage the creation, modification, deactivation, and password resets of user accounts. Support IT onboarding and offboarding while strictly enforcing data security and confidentiality procedures. - Equipment Inventory & Tracking: Maintain an up-to-date, detailed inventory of all technology assets (serial numbers, condition, location, and assigned users). Conduct periodic physical checks and plan for replacement needs. - Vendor Coordination & Administration: Act as the main point of contact for ISPs, technicians, and equipment suppliers. Maintain all IT documentation, invoices, quotations, warranties, subscriptions, and procurement records. - Office Administration & Logistics: Assist in the day-to-day logistical management of the office. Supervise office supplies inventory, coordinate maintenance of general office facilities, and support the team with event organization, travel arrangements, or meeting scheduling. Tools & Methodologies: - ITIL-aligned first-line technical support, structured ticket tracking, asset management lifecycles, and user-centric service delivery. - Ticketing systems for incident tracking, asset inventory logs, and digital documentation databases. - Google Workspace and Microsoft 365 Administration, Office productivity suites, network diagnostics, and CCTV/IP camera monitoring software. Expected Deliverables: - Up-to-date IT asset inventory and hardware movement logs. - Resolved technical support tickets within agreed response times. - Maintained documentation of vendor contracts, internet service SLAs, and procurement invoices. - Securely managed user access records and prompt onboarding/offboarding IT configurations.

Exigences

• 1-3 years of experience in IT support, help desk, technical support, systems support, or a similar role
• Proficiency in computer troubleshooting (hardware/software)
• Basic networking knowledge (Wi-Fi, routers, switches)
• User account management
• Cyber security best practices
• Hands-on experience with Microsoft Office/Google Workspace administration
• Experience with CCTV/IP camera systems
• Structured inventory tracking tools
• Strong attention to detail
• Customer service orientation
• Analytical problem-solving mindset
• Confidentiality
• Professional-level English proficiency (French is an advantage)
• Diploma, HND, Bachelor’s degree in Computer Science, IT, Networking, or equivalent practical experience

Offres similaires

• Quality Assurance Specialist

  Striving For All · Douala · jusqu'au 11 novembre

• Développeur(se) Web

  Basogol Hive · Douala

• Développeur Full Stack (front-end et back-end)

  Men Builder · Douala

• Directeur des systèmes informatiques et de la production statistique

  Men Builder · Douala

• Développeur Web Marketing

  Smart Farm Sàrl · Douala

• Chief Technology Officer (CTO)

  @fric Payment Solutions · Douala